Elise wrote:
We've used E&L in the past and I'm afraid I wouldn't recommend them. They took a good four - six months to settle my claims in the past. I also got caught out as they change the terms on you when your dog is over nine. Obviously I should have been more with it but I'm afraid I just looked at the renewal price and didn't read further into the schedule to note that the terms e.g. excess and veterinary cover limit had been altered. They are though a genuine company and I think if you read thoroughly what your cover is (which I didn't) you should be OK.
Elise you will be disappointed to hear that Animal Friends ARE E&L!
They hide it well but if you go to the policy wording section on the site map you can see what I mean. I only know as I got caught out a few years ago.
E&L have a truly terrible repetition and I would have stayed well away had I realised. I only found out when Animal Friends refused to pay out for our greyhound who had to have emergency stitches on a Sunday. They said it was a non emergency and could have waited till Monday!
My vet wrote to them but they still held out.
It was a lesson learned. I now ALWAYS check the underwriters and the policy document.
Ours are with Sainsbury's - who are fabulous but now no longer cover Deerhounds - probably due to the amount they have paid out on ours!
Virgin - who seem very good.
And Nias' whelping insurance is with the Kennel club. Our greyhound was with Tesco when he was diagnosed with a osteosarcoma and they were really good as well. The pups are with Pet Plan but they are becoming more awkward.
Hope that helps!